1. We begin by setting up your practice to your specifications. We provide many of the services necessary to begin a practice or update an office. We can provide you with technical support for you new software if purchased. We will provide management services including training employees. We will advise you on the latest products available to streamline your office while maintaining the confidentiality required to meet HIPPA guidelines.

2. You send information to us through encrypted electronic technology.  While we still accept information through the mail or delivered in person, this method has been replaced primarily due to the capability to process claims within 24 hours when received electronically. Your office will provide us with patient demographics and insurance information as well as the procedure codes and diagnosis codes.

3. The claims are processed instantly. We will process the claims and monitor for any errors. The claims are then scrubbed for submission errors and sent to most payers electronically.

4. Remittance. When you receive EOB’s from payers you will scan them and submit them to us electronically. You may mail, fax or otherwise deliver hard copies to us if you wish. Many payers now offer online remittance advice and paper copies are no longer necessary.

5. Payments are posted. We will post payments to you clients’ accounts. We will then forward remaining balance to secondary insurer or patient if necessary.

6. Corrections if needed. We will make corrections immediately to any unpaid claims. We will advise your staff of any adjustments needed to ensure the maximum reimbursement of each claim.